Processing time
All orders are processed the same business day. Orders received after 3pm PST are processed the following business day. Orders are not shipped on holidays or weekends.
Warranty, Returns and Exchanges are Easy.
Learn about our shipping, returns and warranty policies, then start your return or warranty claim online in seconds.
Returns, Exchanges & Warranty Claims
Here’s how it works
We've made it easy. Just enter your order number and email, and our system will guide you through the right process based on your situation — whether it's a simple return, a shipping problem, or a product issue.
Look Up Your Order
Click the button below to find your order by number and email.
Select Items
Choose which items you need help with.
Tell Us What Happened
We'll ask a few questions to understand your situation.
Get Your Resolution
Most issues are resolved instantly. If our team needs to review, get a resolution within 24h.
Not sure if you need a return or replacement?
No worries! Start with our online tool and we'll review your case for the best possible resolution. If we're not able to resolve your case instantly, one of our team members will follow up within 24h.
Read our Shipping & Returns Policy
All products listed on the website are in stock unless otherwise indicated. Progressive Automations ships worldwide from our facilities in Canada, the USA and Asia.
Shipping methods
Smaller items ship via parcel carriers. Larger items and bulk orders ship via freight. Contact us at 1-800-676-6123 to arrange alternative shipping, or to ship via your own carrier account.
Customs, duties & taxes
Customers in the USA, Canada, Australia, as well as most of Europe and South America do not pay duty, taxes, tariffs or brokerage fees. For details by country, learn more here. For more information, please refer to our international shipping guide.
Damaged shipments
If your order is lost or damaged in transit, we will replace any missing or damaged items and reship your order with no cost to you.
Our products are tested thoroughly before shipping. If you are not entirely satisfied with your purchase, we are here to help. Following are the terms and conditions that constitute our Return Policy.
30-day return window
Products can be returned within 30 days of purchase for a refund or exchange. To be eligible, the product must be unused, unmodified, and undamaged.
Return Shipping Charges
For warranty claims or returns due to a defect or error on our end, return shipping is on us. If you've just changed your mind, you're responsible for the return shipping cost.
Zero Restocking Fees
No restocking fees for products returned unused within the 30-day window. Fees may apply for products that don't meet return criteria.
Exceptions
We do not accept returns or exchanges on custom orders. Products that have been modified, used, or damaged through misuse are not eligible for return. In all cases, our support team is happy to discuss your options.
Read our Warranty Policy
Warranty Coverage for your Product
All products are covered by a minimum 18-month warranty. Please see our knowledge base article and warranty terms for details on coverage by product. If your product develops a defect or performance issue, use the tool above to file a warranty claim. Our team will review and respond within 24h with a resolution.
Frequently asked questions
Contact support with your order number, order email, and a short explanation of the issue. The team will tell you whether the case should move forward as a return, replacement, or warranty review.
For standard returns, the customer normally covers return shipping. If the issue is caused by a defective item, shipping damage, or a fulfillment mistake on our side, the support team will advise on the return path.
Yes. Standard returns depend on the return window, but shipping problems and product defects may still qualify for support review if they are reported promptly and fit the warranty conditions.
Refund timing depends on inspection and payment processing, but refunds are typically issued after the returned item is received, checked, and approved by the support team.
Custom orders are not eligible for standard returns. If the issue is related to a defect or a mismatch with the approved specification, contact support so the team can review the case directly.
Still need help?
Our support team is ready to assist you Monday through Friday, 5:30 AM – 5:00 PM PST.